Terms of service

Select the product you wish to buy and click the “Add to cart” button. The quantity and total amount of the ordered products are shown in the cart at the top right. If you wish to remove a product or reduce or increase the quantity ordered, you can do so in the cart.

To complete your order, click the cart and then the “Checkout” button. The online shop will guide you through the following steps:
Step 1 – enter your details,
Step 2 – if you have a voucher or promotional code from the provider, enter it in the relevant field below,
Step 3 – choose your payment method,
Step 4 – review your order; at this step you can check that all the details are correct,
Step 5 – order completed.

To place an order, the customer must correctly complete all fields marked with a red asterisk (first name, surname, email address, address, town/city, postcode and telephone number).
If the customer holds a voucher or promotional code from the provider, they may enter it in the relevant field when placing the order.

Once your order has been placed, you will receive a summary of the ordered products by email.
The purchase procedure for legal entities is exactly the same as for private individuals, except that at the end of the purchase you also enter the company name and the company’s tax number. The same payment methods are available.

At this stage, the contract for the purchase of the ordered products between the customer and the provider is irrevocably concluded. By clicking the “Place order” button, you confirm that you have read the full text of the terms of sale and payment set out here and that these terms were expressly brought to your attention at the time of purchase.

The sales contract (order) is binding on the online shop and the customer. If the customer withdraws from the order/contract, they bear, in accordance with the Slovenian Consumer Protection Act (ZVPot) (Article 43č, paragraph 6), all direct costs of returning the goods. If the customer orders products from the online shop and then refuses or fails to accept the shipment, they bear the shipping costs in both directions. Shipping costs are set by the delivery service.

The provider issues the customer with an itemised invoice on a durable medium and sends it to the customer by email.

 

100% Satisfaction Guarantee Programme

On the first purchase of our product, we offer the customer a 100% satisfaction guarantee. If the product does not suit the customer, they may return it within 56 days and the provider will refund the full purchase price of the product, less shipping costs, in accordance with the terms of the 100% Satisfaction Guarantee Programme set out below.

To make a claim under the 100% satisfaction guarantee, contact us by email at: info@plant-immortelle.com and describe in detail what happened when you used the product, how you used it and why it does not suit you. Please also include your details: name, address, contact person, telephone number and the bank account number for the refund. You must also enclose the invoice for the product. Our contact person will get in touch with you and, once we have received the remaining contents of the product, which you must send to: Fully d.o.o., Letališka cesta 30, 1000 Ljubljana, Slovenia, will refund the amount of your purchase, less shipping costs and any promotional discount applied.
If the customer purchased more than one of the same product, the additional identical products must be returned unopened and undamaged in their original packaging; only one of the identical products may be returned with its contents used.

To return the product, use a delivery service that offers shipment tracking or send it by registered post, and pack the goods appropriately for transport (you may use the original packaging or other suitable secure packaging). Return costs are borne by the customer. We do not accept cash-on-delivery shipments.

Payment methods

The provider offers the following payment methods:

• Pro forma invoice (payment by bank transfer against a pro forma invoice). If you choose to pay by pro forma invoice, you will receive the pro forma invoice by email. Once it has been paid in full, you will receive the goods you ordered. If the pro forma invoice is only partly paid, the goods remain the property of PLANT IMMORTELLE D.O.O. until further notice.
• PayPal (payment via PayPal)
• Card payment (via Stripe)
• Payment via Google Pay
• Payment via Apple Pay

Disclaimer

The provider makes every effort to ensure that the information published on its website is up to date and accurate. Nevertheless, product features, delivery times or prices may change so quickly that the provider is unable to update the information on the website in time. In such a case, the provider will inform the customer of the changes and allow them to withdraw from the order or exchange the ordered product.

Although the provider endeavours to provide accurate photographs of the products for sale, all photographs should be regarded as illustrative. Photographs do not guarantee the characteristics of the product.

Exclusion of liability

We reserve the right to disable the website or prevent access to it due to technical or other problems and maintenance, which may also prevent or hinder use of the online shop. In the event of technical problems on the website, we reserve the right to cancel orders affected by the technical error. If orders are cancelled, we will notify you as soon as possible and explain the next steps. You are responsible for ensuring appropriate protection of your equipment (antivirus software, etc.) when accessing and using the website, and for any passwords and usernames on the website.

Invoicing

Once payment for the ordered products has been successfully received, we will send the invoice for the ordered products as a PDF document to the email address the customer provided when placing the order on our website.

It is the customer’s responsibility to check all order details and specifications before placing the order. Objections to errors in issued invoices raised at a later date will not be considered.

In the case of cash on delivery, the invoice is sent as a PDF document to the email address provided by the customer.

Liability for material defects

The seller is liable for material defects that the goods had at the time the risk of accidental loss or damage passed to the customer. As a rule, this occurs when the goods are received.
The seller is also liable for material defects that become apparent after the risk has passed to the customer if they result from a cause that already existed before that time. An insignificant material defect is not taken into account.
The rights and obligations arising from material defects are governed by Articles 37 to 40 of the Slovenian Consumer Protection Act (ZVPot).

Withdrawal from the contract by the provider

If the customer (hereinafter “the client”) breaches the provisions of the contract or these General Terms and Conditions, the provider has the right to withdraw from the contract without further notice to the client. In such a case, the provider will refund any amounts paid to the client’s bank account.
The provider has the right to withdraw from the contract if the client fails to fulfil their obligations, provides the provider with false information that makes performance of the contract impossible or more difficult, or fails to pay their obligations in accordance with the contract and these General Terms and Conditions.

Reviews, recommendations and ratings

Reviews, ratings and recommendations from customers and users are an integral part of the website and are intended for the user community. By submitting a review, rating or recommendation, the user expressly agrees to the terms of use of their review or comment and permits the provider to publish part or all of the text in any electronic or other media used to communicate with the public. The provider has the right to use the content of the review or comment for an unlimited period and for any purpose in the provider’s business interest, including publication in advertisements or other marketing communications.
The provider allows any user of the online shop to write a review, but reviews them before final publication. The provider will not publish reviews or contributions that are in any way offensive or inappropriate or that, in the provider’s judgement, offer no benefit to other users and visitors.

Statement on health claims in product descriptions

All information on the provider’s online shop is for information purposes only and is in no way intended as a substitute for the advice of your doctor or other healthcare professionals, nor can it replace appropriate medical care. The products and the claims made about individual products in this online shop have not been evaluated by government authorities and are not intended to treat any disease.

Complaints and disputes

The provider complies with the applicable consumer protection legislation. The provider makes every effort to fulfil its obligation to establish an effective complaints-handling system and to designate a person whom the customer can contact by telephone or email in the event of any problems.

Complaints can be submitted by email to info@plant-immortelle.com
The complaints procedure is confidential. Within five working days, the team will confirm receipt of the complaint, inform the customer how long it will take to deal with it and keep the customer informed throughout the procedure.

As a provider of goods and services operating an online shop in the Republic of Slovenia, the provider publishes on its website a link to the online dispute resolution (ODR) platform for consumer disputes. The platform is available to consumers at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
This arrangement is based on the Slovenian Out-of-Court Consumer Dispute Resolution Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.