No, none of our products are tested on animals.

Yes, all our products are free of harmful microplastic particles. We use only natural and organic raw materials.

Out of care for the environment, almost all our products come in glass packaging. Only two products are in plastic packaging, for safety reasons, and it is free from harmful chemicals.

All our products are 100% natural and certified organic by the independent organisation Ecogea, which confirms the use of exclusively natural and organic ingredients.

Yes, all products are original Plant Immortelle products, made from immortelle extracts from our estate on the island of Pag.

No, all our products are free from parabens, sulphates, phthalates, mineral oils, silicones, artificial fragrances and other harmful chemicals.

Natural products usually have a shorter shelf life than synthetic ones. The expiry date is shown on the packaging. We recommend using them within 12 months of opening.

Yes, our products are made from natural ingredients and are safe to use during pregnancy. We recommend consulting a doctor before use.

Store the products in a cool, dry place, away from direct sunlight. Glass packaging protects the products from light and preserves their effectiveness.

Yes, our products are compatible with other natural cosmetic products. We recommend gradually introducing new products and testing on a small area of skin.

Apply a small amount of the product to the inside of the wrist or behind the ear. Wait 24 hours and check for any reaction (redness, itching, swelling).

The first results are usually visible after 2-4 weeks of regular use. For best results, we recommend using it for at least 6-8 weeks.

Yes, our products go very well with sun protection. Apply our product first, then the sun protection.

Yes, our products are made with gentle, natural ingredients. Nevertheless, we recommend testing on a small patch of skin before first use.

All our products contain immortelle essential oil in low concentrations. Some also contain other essential oils. If you are allergic to certain essential oils, please check the ingredient list or contact us.

1. Adding to cart
Choose a product and click “Add to cart”. You can
adjust the quantity by clicking plus/minus.

2. Completing your order
Click “Check out” and follow the steps.

3. Entering your details
Enter your delivery details. If you would like delivery to a different address, tick the relevant
option.

4. Discount code
If you have a discount code, enter it in the designated field.

5. Choosing delivery
Choose between standard delivery or DHL Express.

6. Payment method
Available options: proforma invoice (bank transfer), PayPal, debit/credit cards, Google Pay, Apple Pay.

7. Order confirmation
Check your details, tick to accept the terms and conditions, and place your order.

Enter the code when entering your details. Type it carefully (capital letters, the difference between O and 0). Codes cannot be combined – only one code can be used per order.

Available payment methods:

• Pro forma invoice (bank transfer)
• PayPal
• Payment cards (Visa, Mastercard, AMEX, Diners)
• Google Pay
• Apple Pay

After placing your order, you will receive an email with a pro forma invoice. We dispatch your order once payment has been received. For faster processing, please send your proof of payment to info@plant-immortelle.com.

Yes, when purchasing, enter the company name and tax number. You will receive the invoice by email.

In accordance with the law, you may return goods within 14 days without giving a reason. Write to us at info@plant-immortelle.com.

If the order has not yet been processed, we can make the change for you. Please contact us as soon as possible at info@plant-immortelle.com.

Rejected payments can be replaced immediately. Successfully processed payments can no longer be changed.

Once an order has been placed, it can no longer be changed. You can only return the products or place a new order.

Check your junk mail folder. If the message is not there, contact us at info@plant-immortelle.com.

When we hand over the package to the courier, you will receive an email with a tracking number to follow the shipment.

Delivery costs are calculated in the final step of checkout and are shown before you confirm your order.

Orders are dispatched within 2-3 working days. During sales periods, the time may be extended.

Unfortunately, in-person collection is not possible.

Yes, we also ship to countries outside the EU.

The courier service will contact you and arrange a new delivery time or leave the parcel at the nearest post office for collection.

For the first purchase, we offer a 56-day satisfaction guarantee. If the product does not meet your expectations, we will refund the purchase price (minus postage). Contact us at info@plant-immortelle.com with a description of the issue.

Notify us of your return within 14 days at info@plant-immortelle.com. Return the product in its original packaging to: Fully d.o.o., Letališka cesta 30, 1000 Ljubljana.

Contact us at info@plant-immortelle.com. We will make the exchange at our expense.

Write to us at info@plant-immortelle.com.
We will send any missing products free of charge.

We use glass packaging that is 100% recyclable. Our immortelle is grown organically without pesticides. The packaging is minimal and environmentally friendly.

Yes, you can recycle glass bottles and jars. Remove plastic pumps before recycling the glass.

We grow our immortelle on our own organic estate on the island of Pag. Our other natural ingredients come from certified suppliers who follow the principles of sustainable development and whose ingredients are of organic origin.

The pH of our products is adjusted to the skin’s natural pH (4.5–6.5), ensuring optimal effectiveness and safety.

Our products do not contain drying alcohol (ethanol). Some may contain fatty alcohols, which are natural emulsifiers and moisturisers.

Every product undergoes strict microbiological and chemical testing. We hold an ISO quality certificate and work regularly with independent laboratories. All our products are also Ecogea certified.

Our products are suitable for all skin types, regardless of gender. Men can
use all our products without worry.

For children, we recommend our gentlest products. Consult the child's doctor before use on children.

Yes, all our products are 100% vegan. They do not contain ingredients of animal origin and are not tested on animals.