Returns Policy

56-Day Guarantee Programme

With the first purchase of our product, we offer the customer a 100% satisfaction guarantee.

If the product does not suit the customer, the customer may return it within 56 days and the provider will refund the full purchase price of the product, minus postage costs, in accordance with the terms of the 100% satisfaction guarantee programme set out
below.

To make a claim under the 100% satisfaction guarantee, contact our company by email at: info@plant-immortelle.com and describe in detail what happened when you used the product, how you used it and why it does not suit you. Please also include your details: name, address, contact person, phone number and how you would like the refund to be made. You must also attach the receipt for the product. Our contact person will get in touch with you and, once we have received the remaining contents of the product, which you must send to: Fully d.o.o., Letališka cesta 30, 1000 Ljubljana, will refund the amount of your purchase, minus postage costs and any promotional discount applied.

If the customer purchased more than one of the same product, the other identical products must be returned untouched and undamaged in their original packaging; only one of the identical products may be returned with used contents.

To return the product, use a delivery service that offers shipment tracking or send it by registered post, and pack the goods suitably for transport (you may use the original packaging or other suitable, secure packaging). The return costs are borne by the customer. We do not accept cash-on-delivery parcels.

I want to return an unopened product. How do I do this?

The customer must notify the provider in writing of the intended return no later than 14 days after receiving the goods, either via the contact form or by email: info@plant-immortelle.com, and return the undamaged goods within a further 14 days.

The seller will refund the purchase price to the customer, minus shipping costs or any discounts applied, within 30 days of receiving the parcel. The goods must be returned in their original packaging, undamaged and in unchanged quantity, and the product must show no visible signs of use. Please also enclose the original receipt, the completed form you receive by email and the details of the account to which you would like the refund paid. The return address is Fully d.o.o., Letališka cesta 30, 1000, Ljubljana. We recommend using a delivery service that offers shipment tracking and packing the goods suitably for transport (you may use the original packaging or other suitable, secure packaging). The return costs are borne by the customer. We do not accept cash-on-delivery parcels.