No, none of our products are tested on animals.

Yes, all our products are free of harmful microplastic particles. We use only natural and organic raw materials.

Due to care for the environment, almost all products are packed in glass containers. Only two products are in plastic containers for safety reasons, without harmful chemicals.

All our products are 100% natural and have an organic certificate from the independent organization Ecogea, which confirms the use of exclusively natural and organic ingredients.

Yes, all products are original Plant Immortelle products, made from Immortelle extracts from our estate on Pag.

No, all our products are free from parabens, sulfates, phthalates, mineral oils, silicones, artificial fragrances, and other harmful chemicals.

Natural products usually have a shorter shelf life than synthetic ones. The expiration date is indicated on the packaging. We recommend using within 12 months after opening.

Yes, our products are made from natural ingredients and are safe to use during pregnancy. We recommend consulting a doctor before use.

Store the products in a cool, dry place, away from direct sunlight. Glass packaging protects the products from light and preserves their effectiveness.

Yes, our products are compatible with other natural cosmetic products. We recommend gradually introducing new products and testing on a small area of skin.

Apply a small amount of the product to the inside of the wrist or behind the ear. Wait 24 hours and check for any reaction (redness, itching, swelling).

The first results are usually visible after 2-4 weeks of regular use. For best results, we recommend using it for at least 6-8 weeks.

Yes, our products go very well with sun protection. Apply our product first, then the sun protection.

Yes, our products are made with gentle, natural ingredients. Nevertheless, we recommend testing on a small patch of skin before first use.

All our products contain essential oil of immortelle in low concentrations. Some also contain additional essential oils. If you are allergic to certain essential oils, please check the list of ingredients or contact us.

1. Adding to the basket
Choose a product and click "Add to basket." You can adjust the quantity by clicking plus/minus.

2. Completing the order
Click "To checkout" and follow the steps.

3. Entering details
Enter the delivery details. If you want delivery to a different address, tick the appropriate option.

4. Promotional code
If you have a discount code, enter it in the designated field.

5. Delivery choice
Choose between standard delivery or DHL express.

6. Payment method
Available options: invoice, PayPal, payment cards, Google Pay, Apple Pay.

7. Order confirmation
Check the details, tick agreement with the general terms, and submit the order.

Enter the code when inputting data. Be careful with correct typing (capital letters, differences between O and 0). Codes do not combine - you can use only one per purchase.

Available payment methods:

• Invoice (bank transfer)
• PayPal
• Payment cards (Visa, Mastercard, AMEX, Diners)
• Google Pay
• Apple Pay

After placing the order, you will receive an email with a proforma invoice. We will send the goods upon receipt of payment. For faster processing, please send the payment confirmation to info@plant-immortelle.com.

Yes, when purchasing, enter the company name and tax number. You will receive the invoice by email.

In accordance with the law, you may return goods within 14 days without giving a reason. Write to us at info@plant-immortelle.com.

If the order has not yet been processed, we can make the change for you. Please contact us as soon as possible at info@plant-immortelle.com.

Rejected payments can be replaced immediately. Successfully processed payments can no longer be changed.

Once the order is completed, changes are not possible. Only product returns or a new order are allowed.

Check your junk mail folder. If the message is not there, contact us at info@plant-immortelle.com.

When we hand over the package to the courier, you will receive an email with a tracking number to follow the shipment.

Delivery costs are calculated in the final step of the order and are visible before confirming the order.

Orders are dispatched within 2-3 working days. During sales periods, the time may be extended.

Unfortunately, personal pickup is not possible.

Yes, we also ship to countries outside the EU.

The courier service will contact you and arrange a new delivery time or leave the parcel at the nearest post office for collection.

For the first purchase, we offer a 21-day satisfaction guarantee. If the product does not meet your expectations, we will refund the purchase price (minus postage). Contact us at info@plant-immortelle.com with a description of the issue.

Within 14 days, notify us about the return at info@plant-immortelle.com. Return the product in its original packaging to the address: Fully d.o.o., Letališka cesta 30, 1000 Ljubljana.

Contact us at info@plant-immortelle.com. We will make the exchange at our expense.

Write to us at info@plant-immortelle.com.
We send missing products free of charge.

We use glass packaging that is 100% recyclable. Our immortelle is grown organically without pesticides. The packaging is minimal and environmentally friendly.

Yes, you can recycle glass bottles and jars. Remove plastic pumps before recycling the glass.

Immortelle is grown on our own organic estate on the island of Pag. Other natural ingredients are sourced from certified suppliers who follow the principles of sustainable development and have organic origin.

The pH of our products is adjusted to the natural pH of the skin (4.5-6.5), which ensures optimal effectiveness and safety.

Our products do not contain drying alcohol (ethanol). Some may contain fatty alcohols, which are natural emulsifiers and moisturizers.

Each product undergoes strict microbiological and chemical tests. We hold an ISO quality certificate and regularly cooperate with independent laboratories. All products also have the Ecogea certificate.

Our products are suitable for all skin types, regardless of gender. Men can
use all our products without worry.

For children, we recommend our gentlest products. Consult the child's doctor before use on children.

Yes, all our products are 100% vegan. They do not contain ingredients of animal origin and are not tested on animals.