Refund Policy

Program 100% Satisfaction Guarantee

With the first purchase of our product, we offer the buyer a 100% satisfaction guarantee.

If the product does not meet the buyer's expectations, the buyer may return the product within 21 days, and the provider will refund the full purchase price of the product, minus postage costs, in accordance with the terms of the 100% satisfaction guarantee program outlined below.

To make a claim under the 100% satisfaction guarantee, contact our company by email at: info@plant-immortelle.com and describe in detail what happened when you used the product, how you used it, and why it does not suit you. Additionally, include your details: name, address, contact person, phone number, and the method by which you wish the refund to be made. You must also attach the purchase receipt. Our contact person will get in touch with you and, upon receiving the remaining contents of the product, which you must send to the address: Fully d.o.o., Letališka cesta 30, 1000 Ljubljana, will refund the amount of your purchase, minus postage costs and any promotional discount applied.

If the buyer purchased more than one identical product, the other identical products must be returned untouched and undamaged in their original packaging; only one identical product may be returned with used contents.

For returning the product, use a delivery service that allows shipment tracking or send it by registered mail and properly prepare the goods for transport (you may use the original packaging or other suitable secure packaging). The buyer bears the return costs. We do not accept shipments with cash on delivery.

I want to return an unopened product. How do I do this?

The buyer must notify the provider in writing of the intended return no later than 14 days from receiving the goods, either via the contact form or by email: info@plant-immortelle.com, and return the undamaged goods within the following 14 days.

The seller will refund the buyer the purchase price, minus shipping costs or any discounts applied, within 14 days of receiving the shipment. You must return the goods in the original packaging, undamaged and in unchanged quantity, and the product must show no visible signs of use. Be sure to include the original receipt, the completed form you receive by email, and the details of the account to which you want the refund sent. The return address is Fully d.o.o., Letališka cesta 30, 1000 Ljubljana. We recommend using a delivery service that allows shipment tracking and properly preparing the goods for transport (you may use the original packaging or other suitable secure packaging). The buyer bears the return costs. We do not accept shipments with cash on delivery.